Home \ Refund and Returns Policy
At Sunvisor Store, we are committed to providing high-quality exterior windscreen sun visors and automotive accessories to customers across Australia. If you experience an issue with your order, this Refund & Returns Policy explains your rights, return eligibility, and refund procedures.
This policy is designed in accordance with the Australian Consumer Law (ACL) and reflects common standards used by Australian automotive accessory retailers.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a:
if a product:
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
We understand that sometimes customers may order the wrong item or change their mind after purchase.
We may accept change-of-mind returns within 30 days of delivery provided all conditions below are met:
To qualify for a change-of-mind return:
Automotive retailers commonly require products to remain unopened and resaleable for change-of-mind returns.
The following items may not be eligible for return unless required under Australian Consumer Law:
Many automotive accessory retailers apply similar exclusions for custom or special-order items.
If you receive an item that is:
please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
Where a product is confirmed faulty or incorrectly supplied, Sunvisor Store may provide:
Depending on the circumstances and your rights under the Australian Consumer Law.
Customers are responsible for ensuring products are compatible with their vehicle before purchase.
We strongly recommend reviewing:
If you are unsure about compatibility, please contact our support team before ordering.
Returns caused by incorrect customer selection may be treated as change-of-mind returns and may incur return shipping costs or restocking fees. Similar policies are common among Australian automotive parts retailers.
For approved change-of-mind returns:
If the return is due to:
Sunvisor Store may cover return shipping costs or provide a prepaid return label.
Approved change-of-mind returns may be subject to a restocking fee where applicable.
Restocking fees may apply when:
Many Australian automotive retailers apply restocking fees ranging between 15–20% for change-of-mind returns.
Once your returned item has been received and inspected:
Please allow approximately 5–10 business days for refunds to appear after approval.
We may offer exchanges for eligible products depending on:
If an exchange item is unavailable, a refund or store credit may be offered.
Orders may be cancelled before dispatch by contacting our support team immediately.
If an order has already been processed or shipped:
Special-order or made-to-order products may not be eligible for cancellation once production or supplier processing has begun.
To request a return:
Returns sent without prior approval may be refused. Similar approval processes are standard across Australian automotive retailers.
Refunds, replacements, or warranty claims may be refused where damage results from:
Professional installation is recommended for all automotive accessories and exterior windscreen sun visors.
Some Australian consumers express frustration with restrictive return policies, particularly around store credit and change-of-mind returns. Under Australian law, businesses must still provide remedies for faulty goods regardless of store policies.
Sunvisor Store aims to provide a fair, transparent, and customer-focused returns process while complying with Australian Consumer Law.
For refund, return, exchange, or warranty enquiries, contact:
Sunvisor Store
Australia
Email: support@sunvisorstore.com
Website: Sunvisor Store
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